If you need to send the same message again and again to many beneficiaries, you can save that message and send it quickly from the chat screen.
Tags can be assigned to messages from users to categorize them and find them quickly when required.
You can add the tags manually or keywords can be defined for automatic assignment.
WhatsApp approved template messages used to revive conversation after the 24 hours window, can be saved in the system and quickly sent to the contacts.
Create groups both automatically and manually
You can create a group of contact based on their common interest or action required. You can take a collective action for the group like sending a blast message etc...
Assign staff members to conversations
You can assign staff members to handle conversations with an individual or a collection of contacts.
Advanced search capability
To handle conversations at scale, you can search for specific conversations to make sure all of them are responded to. Advanced search allows you to flexibly find the conversations.
Multiple language support
You can set up automated messages or send manual messages in the language your beneficiaries need. You can also set default language based on their preference and change it at any time.
Rich media support
There's no replacement of rich media and its power in communicating you message. Glific support images, videos and audio messages to be exchanged between you and your beneficiaries.
Glific also comes with a simulator to test your automated conversations. Once you've setup your automated messages, you can test how your beneficiaries will experience the chatbot. If you're happy with the flow, you can launch it for your beneficiaries.
Analytics & reporting
You can customise analytical reports based on the data points of the users to track of their interaction with the platfrom. This will help you understand user behaviour and make course-corrections for a greater impact.
Google sheet integration for flows
Content distribution is easier with Google sheets integration. You can automatically populate content for automated messages without much manual effort. You can prepare the content well in advance and link it with automation flow builder.