MAY 07, 2021

Upload files, voice messages, account suspension & more… in Glific v1.5

By Abhishek Sharma

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The Glific team continues on the mission to empower NGOs to run their programming through technology. In the past few weeks we saw many NGO partners really leverage the capability to mobilise citizens, carry out COVID specific programs, run children’s education program at a large scale. They are now reaching about 50,000 beneficiaries. We’re all really excited about the platform’s performance and it’s ability to hold up and support their programs. Here are the noteworthy upgrades, in the upcoming release of v1.5 this weekend, 

  1. Payment method: it’s been a while that we’re working on making it easier to pay for the monthly subscription. We realise that it has required a bit of change for some of the NGOs but we believe it is be a better way to manage payments. With v1.5 Stripe integration is complete, which allows our users to leverage already existing secure systems to make payments. This way we do not collect or store any of the private card details.
  2. Customer portal integration: In relation to the above update, NGOs can also easily update card details whenever it is required to make a switch to a different credit card.
  3. Account suspension: Stripe has further enabled us to support a reduced monthly pricing when NGOs want to pause the use of platform for a few months. All your flows and staff accounts will continue to be supported at a lower than normal monthly price.
  4. Glific setup form: We’re streamlining the Glific onboarding process. New NGOs will simply fill out a form with all the details thereby making the process easy to understand, self-reliant and the experience smoother. Instead of chasing down the Glific team, NGOs will be able to control their setup process.
  5. Flow editor fixes: The has_any_words selection for contact’s response was not working as expected with multiple words. This has been fixed.
  6. HSM Template translations: WhatsApp makes it important to get templates approved in all the languages separately. However, using it in Glific is made much simple, once you select a template in the flows, your contacts will be sent the template in the language of their preference.
  7. Seeing the latest release of the application: On some systems, the updates from new feature releases were not showing up immediately due to some caching. It would take some time or hard reload to get the latest version. We’ve made improvements. 
  8. Support for context messages: WhatsApp has a reply feature which allows users to contextually respond to a message. Now, whenever a contact replies to a particular message you will be able to see it through contextual formatting in the contact’s chat. 
  9. Improved support for interface language: In the previous release we added the ability for users to change the interface language to Hindi if they wanted. We’ve been making progress to cover the entire application and leave no spots un-translated.
  10. Scrolling enhancements on flow editor: for windows, horizontal scrolling was slightly difficult since the scroll was not visible. We’ve corrected that so that there’s a greater control in accessing the flows horizontally.
  11. Audio messages: NGOs will be able to directly record a voice message from the interface similar to how the WhatsApp supports it, and send to a contact from the Glific chat window. 
  12. Attachment updates: Previously the interface only supported attachment URLs to be included while sending a message, now you can also upload the file from your local computer if you have Google Cloud Storage(GCS) integration enabled. This way a GCS link gets automatically generated for your uploads.

To contact us, please write to glific@chintugudiya.org

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